Refund policy

Returns & Refunds Policy

At VASEGE, we want your order to arrive correctly and in good condition. Because our supplements are prepared and fulfilled specifically for each order, we generally do not accept returns or exchanges due to change of mind, personal preference, or products that have been opened or used.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 30 days of delivery. Include your order number, a brief description of the issue, and clear photos of the product and packaging.

Once your claim has been reviewed and approved, we may provide a replacement or refund, depending on the circumstances.

Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible. Claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date.

Order Cancellations

Orders enter fulfillment quickly. If you need to cancel or modify an order, contact us immediately after placing it. We cannot guarantee cancellation or modification once an order has entered production or fulfillment.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Orders that cannot be delivered because of an incorrect or incomplete address may not qualify for a refund, and additional shipping charges may apply if reshipment is possible.

Unclaimed or Refused Packages

Orders that are unclaimed, refused, or otherwise undeliverable for reasons attributable to the recipient may not qualify for a refund. Additional shipping charges may apply if reshipment is available.

Returns

Please do not send products back without contacting us first. Unauthorized returns may not be accepted or refunded.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us
If you have a problem with your order or would like to request a replacement or refund, please contact VASEGE at support@vasege.com. Please include your order number and a brief description of the issue so we can assist you as quickly as possible.