Shipping policy
Shipping Policy
Order Processing
Orders are typically processed and fulfilled within 2–5 business days before shipment. Processing times may be longer during periods of high order volume, holidays, product availability issues, or other circumstances outside our control.
Business days do not include weekends or U.S. federal holidays.
Shipping Within the United States
Once your order has been fulfilled and shipped, estimated delivery times are generally:
Standard Shipping: 2–4 business days
Express Shipping: 1–3 business days, when available.
Delivery times are estimates and are not guaranteed. Carrier delays, weather, holidays, incorrect addresses, or other circumstances outside our control may affect delivery.
Shipping Rates
Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.
Order Tracking
Once your order ships, tracking information will be provided when available. Please allow some time for the carrier's tracking system to update after your shipping confirmation is issued.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.
If you notice an error in your shipping address, contact us immediately at support@vasege.com. We will make reasonable efforts to assist you, but changes cannot be guaranteed once an order has entered fulfillment.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged, you receive an incorrect item, or you believe your package has been lost in transit, please contact us at support@vasege.com with your order number and details of the issue.
Claims are handled in accordance with our Returns & Refunds Policy.
Delivery Restrictions
Certain destinations, products, or shipping methods may be unavailable. Available shipping options will be shown at checkout.
Contact
For questions regarding your shipment, please contact:
VASEGE
support@vasege.com